METAMORPH LABS PRIVATE LIMITED ("Metamorph Labs", "we", "us", or "our") provides AI-first software-as-a-service, developer tools, desktop applications, websites, APIs, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Services, including services available through metamorphlabs.ai and related application domains.
Company Details
METAMORPH LABS PRIVATE LIMITED
Unit 101 Oxford Towers, 139/88 Hal Old Airport, H.A.L II Stage
Bangalore North
Bengaluru, Karnataka 560008
India
Contact: contact@metamorphlabs.ai
Information We Collect
We may collect the following categories of information:
- Account information, such as name, email address, organization name, role, authentication identifiers, account settings, and related profile information.
- Contact and communication information, such as messages, support requests, feedback, survey responses, and other communications you send to us.
- Usage and device information, such as log data, IP address, browser type, device identifiers, operating system, app version, pages or features used, timestamps, diagnostic data, crash logs, and performance data.
- Customer content, such as prompts, instructions, files, source code, configuration data, metadata, outputs, and other content that you or your organization submit to, upload to, or generate through the Services.
- Billing and transaction information, such as plan details, payment status, invoices, tax information, and billing contact details. Payment card information may be processed by third-party payment processors and may not be stored by us directly.
- Integration information, such as account identifiers, access tokens, repository metadata, project metadata, issue-tracking metadata, and other information needed to connect the Services with third-party tools you authorize.
- Cookies and similar technologies, such as cookies, local storage, pixels, and analytics technologies used to operate, secure, improve, and understand usage of the Services.
How We Collect Information
- Directly from you when you create an account, use the Services, contact us, submit content, or configure integrations.
- Automatically when you use our websites, applications, APIs, or desktop applications.
- From your organization, administrators, teammates, or authorized users.
- From third-party services that you or your organization connect to the Services.
- From service providers that help us operate, secure, analyze, support, or improve the Services.
How We Use Information
- To provide, operate, maintain, secure, and improve the Services.
- To create and manage accounts, authenticate users, administer organizations, and provide support.
- To process user instructions, customer content, prompts, files, code, and related inputs in order to provide requested functionality.
- To develop, test, troubleshoot, monitor, and improve service reliability, quality, security, and performance.
- To communicate with you about product updates, service notices, billing, security, support, and administrative matters.
- To detect, prevent, investigate, and respond to fraud, abuse, security incidents, policy violations, and unlawful activity.
- To comply with legal obligations, enforce agreements, and protect the rights, safety, and property of Metamorph Labs, users, and third parties.
- To analyze aggregate usage trends and understand how users interact with the Services.
We do not sell personal information. We do not use customer content to train general-purpose public models unless we have expressly agreed with you or your organization to do so.
AI Processing
The Services may use artificial intelligence systems, machine learning models, automation, or third-party AI infrastructure to process user instructions, customer content, and related context. Depending on the feature used, information may be processed to generate responses, analyze software projects, automate workflows, assist with debugging, summarize information, or perform other requested tasks.
You are responsible for ensuring that you have the necessary rights and permissions to submit customer content to the Services. You should not submit sensitive personal data, secrets, credentials, regulated data, or confidential third-party information unless your organization has authorized that use and the relevant feature is appropriate for that data.
Sharing of Information
We may share information with:
- Service providers and subprocessors that help us host, operate, secure, analyze, support, and improve the Services.
- AI, cloud, infrastructure, logging, analytics, payment, communication, and customer support providers used to deliver the Services.
- Third-party integrations that you or your organization authorize.
- Your organization, administrators, and teammates, where your account is part of an organization workspace.
- Professional advisors, such as lawyers, auditors, accountants, insurers, and consultants.
- Government authorities, regulators, courts, or other third parties when required by law or when necessary to protect rights, safety, and security.
- Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Cookies and Analytics
We may use cookies and similar technologies to keep you signed in, remember preferences, secure the Services, measure usage, diagnose issues, and improve performance. You may be able to control cookies through your browser settings, but disabling some cookies may affect functionality.
Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs. Retention periods may vary based on the type of information, account settings, contractual requirements, and legal obligations.
If your account is deleted, we may delete or de-identify associated personal information, subject to legal, security, backup, audit, and operational requirements.
Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Processing
We may process and store information in India and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your location. Where required, we use appropriate safeguards for cross-border transfers.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, update, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To exercise privacy rights, contact us at contact@metamorphlabs.ai. We may need to verify your identity and authority before responding.
If you use the Services through an organization, we may direct certain requests to your organization administrator.
Children's Privacy
The Services are intended for business and professional users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at contact@metamorphlabs.ai.
Third-Party Services
The Services may include links to or integrations with third-party websites, platforms, APIs, repositories, issue trackers, cloud services, model providers, and developer tools. Their privacy practices are governed by their own policies, not this Privacy Policy.
App Store and Desktop Applications
Our desktop applications may collect diagnostics, crash logs, usage data, account information, and customer content as described in this Privacy Policy. Data collection may vary by application, feature, configuration, platform, and user choice. Where required, we will provide app privacy details through relevant app marketplaces.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as by updating the date above, posting a notice, or sending an email where appropriate.
Contact Us
METAMORPH LABS PRIVATE LIMITED
Unit 101 Oxford Towers, 139/88 Hal Old Airport, H.A.L II Stage
Bangalore North
Bengaluru, Karnataka 560008
India
Email: contact@metamorphlabs.ai